Online help

The Club loyalty programme

The Bruneau Club is an exclusive loyalty programme that allows you to save points that can be exchanged for :

  • gifts from top brands
  • immediate discounts on your orders at Bruneau

Note: access to the Club is subject to acceptance and is based on the frequency and average value of your orders.


Collect CluB points

Bruneau's loyalty programme allows you to collect points and then convert them into gifts or discounts.


Convert points into gifts

To discover all offered gifts

Go to the CluB shop.


To convert your CluB points

Converting points into gifts must be done at the same time as ordering products.


Delivery time for CluB gifts

The delivery time for gifts depends on their availability at the time of ordering. If they are in stock at Bruneau, they will be delivered at the same time as the product order. If they have to be delivered by the manufacturer, they will be delivered separately.


Delivery address for CluB gifts

Gifts will be delivered to the address specified at the time of the order: this can be the delivery or billing address of the receiving company.


In case of a problem with your gift

  • Upon receipt, if the gift is defective: you can report the problem to Bruneau customer service using our form. A replacement gift will be offered.
  • After use: the commercial guarantee of the manufacturer or supplier applies.

Exception: an e-gift voucher cannot be cancelled or returned. If the CluB points used for the order are cancelled (e.g. after an order has been cancelled), Bruneau reserves the right to reclaim the value of the e-gift voucher.


Convert your points into discounts

You can convert all or part of your CluB points into an immediate discount.


From your Bruneau shopping cart :

  • Click on "convert into discount" in the CluB box
  • Determine the number of points to convert or the desired discount amount.
  • Apply the discount


Check your points history

You can view your CluB points history in your My Account section, under My CluB benefits, my points account. Here you will find an overview of your points purchases and conversions for the past 12 months.


Validity of CluB points

Acquired points are valid until 31/12 of the year following the date of acquisition.
- Points acquired before 01/01/2025 expire on 31/12/2025.
- Points acquired in 2025 are valid until 31/12/2026.